tickets
a support ticket panel
/setup tickets makes the ticket panel: topics, questions, who answers, opening hours.
in a ticket: /ticket claim, /ticket add, /ticket close (or close on the ticket card). /ticket block stops someone opening tickets.
tip: members can also right-click a message and pick open ticket.
- 11 commands
- 1 right-click
- ticket topics: 5 free, 25 with premium
playground
try a ticket
a pretend discord. press the buttons and watch what balqis does, from the panel to the rating.
# support
balqisapptoday
open a ticket
pick a topic below. a private place opens for you and the staff.
balqisapptoday
only you can see this
your ticket is open
your ticket: #ticket-0001 (number 0001). the staff can see it.
# ticket-0001
balqisapptoday
@atid
ticket 0001 · order help
thanks for opening a ticket. tell us more while you wait, the staff will be with you soon.
claimed by @shun
atidtoday
hi! my order never came :(
balqisapptoday
ticket 0001 claimed
this staff member handles the ticket now.
shuntoday
found it, sending it again now. sorry!
atidtoday
got it, thank you!!
balqisapptoday
only you can see this
close ticket 0001?
balqis saves the transcript, then closes the ticket.
balqisapptoday
ticket 0001 closed
the transcript is in the tickets log.
@ balqis
balqisapptoday
ticket closed in balqis server
your ticket #ticket-0001 was closed.
how did we do? rate this ticket from 1 to 5 stars (you can rate for 7 days).
balqisapptoday
you gave ★★★★★. thank you!
you are the member. press a topic.
set it up
once, at the start.
/setup ticketsset up tickets: the panel, topics, forms and what happens after closingshow more
/setup tickets
- how
- run it once to make your ticket panel. pick the channel, add topics (each with its own questions, staff roles and welcome text), then set opening hours and what happens after closing. every change is saved at once.
- example
/setup tickets- options
no options, just run it.
- who
- staff who can change the server settings
- balqis needs
- view channel, send messages
inside a ticket
run these in the ticket channel or thread.
/ticket claimtake this ticket: you are the staff member who handles itshow more
/ticket claim
- how
- take the ticket: you are the staff member who handles it now, and the ticket card shows your name. someone else has it already? use
/ticket transfer. - example
/ticket claim- options
no options, just run it.
- who
- staff: the topic's staff roles, or anyone with the tickets ability
/ticket addadd a member to this ticketshow more
/ticket add <user>
- how
- bring someone into the ticket, like a second staff member or a friend of the member. they can read and write in it until it closes.
- example
/ticket add user:@merul- options
userneeded member who to add
- who
- staff: the topic's staff roles, or anyone with the tickets ability
- balqis needs
- view channel, send messages, read message history, attach files, manage channels, manage roles
/ticket removeremove a member from this ticket (not the member who opened it)show more
/ticket remove <user>
- how
- take someone out of the ticket again. the member who opened it always stays.
- example
/ticket remove user:@merul- options
userneeded member who to remove
- who
- staff: the topic's staff roles, or anyone with the tickets ability
- balqis needs
- view channel, send messages, read message history, attach files, manage channels, manage roles
/ticket renamegive this ticket a new name (discord allows 2 renames every 10 minutes)show more
/ticket rename <name>
- how
- give the ticket a new name, so it is easy to find later. letters, numbers and dashes only. discord allows 2 renames every 10 minutes.
- example
/ticket rename name:refund-atid- options
nameneeded text the new name (letters, numbers and dashes)
- who
- staff: the topic's staff roles, or anyone with the tickets ability
- balqis needs
- view channel, send messages, read message history, attach files, manage channels, manage roles
/ticket transfergive this ticket to another staff membershow more
/ticket transfer <user>
- how
- hand the ticket to another staff member, for example at the end of your shift. they become the one who claimed it.
- example
/ticket transfer user:@wafi- options
userneeded member the staff member who takes it
- who
- staff: the topic's staff roles, or anyone with the tickets ability
/ticket close-requestask the member if the ticket can be closed. it closes by itself if they do not answershow more
/ticket close-request [reason] [delay]
- how
- the question is answered, but closing it on the member feels rude? ask them. they press yes, close it or not yet. with no answer it closes by itself after the delay (24 hours when you pick nothing).
- example
/ticket close-request delay:12 hours- options
reasonoptional text why it can be closed (optional)delayoptional text closes by itself after this if nobody answers (default: 24 hours) pick: 1 hour, 12 hours, 24 hours, 48 hours
- who
- staff: the topic's staff roles, or anyone with the tickets ability
/ticket closeclose this ticket (asks first). the member who opened it can close it tooshow more
/ticket close [reason]
- how
- close the ticket. balqis asks first, then saves the transcript (when your server has transcripts on) and the member can no longer write in it. the member who opened it can close it too.
- example
/ticket close reason:order sent- options
reasonoptional text why it is closed (optional)
- who
- the member who opened the ticket, or staff
- balqis needs
- view channel, read message history, attach files
/ticket reopenopen this closed ticket again: the member gets access backshow more
/ticket reopen [dm]
- how
- open a closed ticket again, while its channel or thread still exists. the member gets access back and can write again.
- example
/ticket reopen dm:yes- options
dmoptional yes or no send the member a dm (empty: server setting)
- who
- staff: the topic's staff roles, or anyone with the tickets ability
- balqis needs
- view channel, send messages, read message history, attach files, manage channels, manage roles
keep someone out
anywhere in the server.
/ticket blockstop a member from opening tickets in this servershow more
/ticket block <user> [reason] [dm]
- how
- stop someone from opening new tickets in this server, for example after spam tickets.
- example
/ticket block user:@pyqa reason:spam tickets- options
userneeded member the memberreasonoptional text why (default: no reason given)dmoptional yes or no send them a dm first (empty: server setting)
- who
- anyone with the tickets ability (the mod preset and up), or the administrator permission when the server set no access rules
/ticket unblocklet a blocked member open tickets againshow more
/ticket unblock <user> [dm]
- how
- let a blocked member open tickets again.
- example
/ticket unblock user:@pyqa- options
userneeded member the memberdmoptional yes or no send them a dm (empty: server setting)
- who
- anyone with the tickets ability (the mod preset and up), or the administrator permission when the server set no access rules
from any message
nothing to type.
open ticketopen a ticket about a messageshow more
open ticket
- how
- right-click a message (or hold it on your phone), then apps, then open ticket. the ticket opens about that message, so the staff see what it is about. anyone can do it, like the panel.
- example
apps > open ticket- options
no options, just run it.
- who
- everyone in the server
need a support desk?
add balqis to your server, then run /setup tickets there.